Trixi sadly deceased 2023

OUR SKILL SETS

Our highly skilled consultants have extensive experience in the business and software industry and a broad background in the fields of design, development, quality assurance, and management. This, along with our commitment to quality and the use of the latest tools/techniques and design approaches, makes us your dependable business partner.

Object Design Methodologies/Tools: Agile, SSADM, RUP,UML, Popkins System Architect.

Databases: Oracle, MS SQLServer, MySQL, MS Access.

Server Side Scripting: ASP .NET, JSP, PHP, CGI-Perl.

Languages/Tools: C#, C , C++, VB.NET, J2EE, J2SE, FORTRAN.

Web Platforms: IIS 5.0, Apache.

Web Technologies: Web Applications, Web Services, Drupa 6l, WAP, XML, WML, VB Script, Java Script, WML Script, CSS.

Voice Technologies: Speech-Enabled Voice Applications Development, IVR, VXML, VUI, Voice Grammars (grXML, ABNF, GSL, JSGF).

System Integration\configuration, Solutions Development: Sharepoint (MOSS 2007, WSS3) and BizTalk Server 2004/2006 R2.

We take pride in our work

Every business needs a website. A website is probably now the single most important requisition of any business. All web designs are unique and we work with you to ensure you have a design you can be proud of.

What's the big idea?

That's the question we ask ourselves most often. Because for us, the idea is everything. It's the thing that gives our solutions real impact. It's the thing that will set you apart from your competitors. Most importantly however, it's the thing that achieves measurable results. Now more than ever, a powerful idea should evoke a powerful response. We know exactly how to make that happen.

We specialise in bringing brands to life with ideas and designs that are enduring, e, and immediately identifiable. No matter what the communication channel, or media environment, we ensure every idea stays true to itself.

The aim is one consistent message, working hard to capture the hearts and minds of everyone who comes into contact with it. With the idea at the core of the communication, we set out to talk to your audience in the most interesting and vivid ways possible.

We want to build involvement, create relationships and open a dialogue. How our ideas touch or interrupt people's daily lives is also important. So we think how your consumers think. That makes our thinking even stronger.

Every brief is different and not all objectives are the same. That means the way we respond has to be different too. It takes courage to do something new and original, but to ensure we get the right results, we demand it upon ourselves.

IT SOLUTIONS

Offering a complete, ongoing support service including new software releases and the latest bug fixes. All our staff support Microsoft products and have been trained to at least minimum Microsoft Certified Professional (MCP) status

Software Solutions

Maintenance Service Agreements are fixed price contracts and include the following support services:

• Hardware/Software Maintenance
• Network / Internet / Intranet / Extranet / LAN / WAN Support
• Guaranteed response times
• Restoration/reinstallation of network operating systems, major applications
• Weekly maintenance tasks
• Server file optimizations
• Monthly maintenance tasks
• Management/administration

Computer hardware and software is becoming more sophisticated and prevalent. Full management of the increasingly complex relationships between these requires a large investment in both time and training. The costs for the customer in acquiring the necessary skill sets in-house are often unable to be justified. The result of leaving a system to manage itself can be disastrous. IT Solutions has considerable expertise in Total System Management and is able to offer this as part of an overall support package. With our high calibre consultants we are able to offer you up to date information and advice, to give you peace of mind that your system is being well managed and is cost effective.

Communication

All support staff are contacted using "on person" mobile communications. As well as facilitating office to engineer communication, IT Solutions can also provide immediate support by allowing customer access to the helpdesk or an engineer, so that many problems can be solved without the need for an on-site visit, therefore saving you time and money.

Support

We offer a full support service for Messaging and GroupWare installation. On completion, you will receive full documentation (for example, on Microsoft Exchange administration). If required, we will also provide software releases and the latest bug fixes.

Contact

Offering a complete, ongoing support service including new software releases and the latest bug fixes. All our staff support Microsoft products and have been trained to at least minimum Microsoft Certified Professional (MCP) status.

SOFTWARE

There are numerous articles on the web about how to choose a software or web developer and effectively communicate your needs with them. The following article is our view of the process that is borne out of more than ten years of experience within the sector.

The recent article on Mashable on How to Communicate your Software Needs to a developer prompted this post. It was in essence, a guide to choosing a website developer NOT a software developer and caused a few people to question authors reasoning.

A lot of the advice in the article related to the front end a.k.a. the look and feel (design) as is to be expected on Mashable, given its target audience of website design not software development. Businesses need todifferentiate between this very different skill sets as the process for selecting a developer for back end business systems is slightly different.

Our view on how clients should do their due diligence is not necessarily the right one, but it has delivered for both our clients and us for ten years now. We are not saying that we can do everything or service any client, in fact we know this isnt the case and understand our limitations. This is why as part of the due diligence process the developer has to be selective in engaging with clients; taking on the wrong type of project can be detrimental to all concerned.

Our focus is on working with SMEs and represent the majority of our clients. We understand them, because we are one ourselves. This is important, because we understand the business issues that our clients face. Ourbusiness model is bespoke business softwareand therefore a Good understanding of a clients business is vitalbefore can build a solution. It can also be argued that businesses of a similar size will communicate / behave in similar way and therefore should be a good match.

Following this reasoning, if a client came to us to develop a high end business to consumer (B2C) solution we would not be appropriate as we are not the right fit for them. This isn’ t always the case, but certainly where the focus is on creating a highly visual solution,we would not commit until recently.

We were recently talking to a client and it emerged that they are looking at a new business system to help manage their growth. They are investigating various options including Off the Shelf (OtS) software solutions designed for their vertical market. Their reasoning for this is they dont know if they are working in the right way and they thought a vertical OtS products would provide them with answers to questions they didnt know to ask (and sort of makes sense). We have had other clients that have gone down the Off the Shelf route for that reason, but with mixed results. Generally the OtS product has fulfilled some (but not all) of their requirements and there is a lot of functionality they have never used.

If they had gone down the bespoke solution route would they have fared any better? They might have if the company understood the business enough and asked the right questions of the client. There is the risk however, that the right questions may not have been asked and the client wouldnt have known because they themselves didnt know the questions to ask. A bit like Donald Rumsfeld you dont know what you dont know confusing!